WARRANTY INFORMATION

Comparing Warranties
Most warranties in the industry are pro-rated. For example, in the fifth year of a seven-year warranty you may only be able to claim a small percentage of the value of the carpet if you need to file a claim. Not with Wear-Dated®. We warrant the full value of your carpet for normal wear and stain and soil resistance for the entire warranty period. See our warranty terms for details on what is covered.

Your purchase may also be covered by a manufacturer's warranty or by the retailer. Often, these warranties cover defects in construction or installation problems. Some even include a no-questions-asked guarantee for the first 30 days. Be sure you get details on these warranties before you buy.

NOTE:  Many carpet manufacturers now require that you use IICRC certified cleaning technicians and CRI approved equipment and spot cleaners.  Please be sure to check; otherwise, you may risk voiding your carpet manufacturer warranty.  The CRI has also issued a Fact Sheet on The Facts about Carpet Cleaning and Maintenance.

Warranty Terms

PLEASE SELECT WHEN YOU PURCHASED YOUR CARPET

 If you purchased your carpet before 12/31/2004:

WEAR-DATED® CARPET
FULL FIVE YEAR NORMAL WEAR WARRANTY FOR WEAR-DATED® CARPET
FULL SEVEN YEAR STAIN AND SOIL RESISTANCE WARRANTY

(Applies to all Wear-Dated® carpets)

Solutia warrants that it will repair or replace any portion of any approved Wear-Dated®, Wear-Dated Freedom™ or Wear-Dated Carpet II™ (collectively referred to as “Wear-Dated Carpet”) (including cost of installation, but excluding cost of custom installation such as bordering, carving or insets) in an owner-occupied residence if the carpet fails to perform against normal wear, stain or soiling (as described below) for five years from the date of original installation. For installations after April 1, 1998 the stain and soiling warranty is extended to seven years. 

NORMAL WEAR
Solutia warrants that it will replace the carpet (as described above) if it fails to give five years NORMAL WEAR. The NORMAL WEAR warranty gives the consumer protection against excessive matting, excessive crushing, excessive loss of twist as measured by Solutia’s program of performance standards and tough testing. In addition, a consumer can expect Wear-Dated Carpet to be fade resistant and static resistant. However, NORMAL WEAR does contemplate some appearance and surface texture change, especially in "high usage" areas, over the warranty period. Research has demonstrated that Wear-Dated Carpet constructed with greater density can be expected to perform better. Crushing caused by furniture, including impressions left by legs of furniture, is not covered by this warranty. 

STAIN RESISTANCE AND SOILING
Wear-Dated Carpet is produced with specially engineered fibers and are treated with special state-of-the-art protectants designed to provide enhanced resistance to stains caused by artificial dyes found in many foods, beverages and pet foods and also to provide enhanced soil removal and cleanability. Solutia warrants that these fiber properties and protectants will remain effective against these stains and also to provide enhanced soil removal and cleanability for the applicable warranty period from date of original installation.

No carpet is absolutely "soil-proof" or "stain-proof!" This warranty specifically excludes stains resulting from improper maintenance or clean-up or caused by materials that permanently destroy dyes or alter color (such as bleaches, caustic chemicals, insecticides, paints, drain and toilet bowl cleaners, corn and callous removers, acne medication, plant food, iodine, very strong dyes, vomit, urine, feces, etc.).

Moreover, with use, any carpet will soil and soiling will be more evident on lighter shades that require more care and maintenance than darker shades. Purchaser must provide adequate maintenance including professional cleaning at appropriate intervals. Vacuuming is a necessary ingredient of maintenance but cannot be expected to remove all soil accumulation. Before a concern for inadequate stain or soil removal will be evaluated by Solutia Inc., the purchaser must first have the carpet cleaned by a reputable, professional carpet cleaner using the recommended hot water extraction method and furnish a copy of the invoice to Solutia Inc. This invoice must be dated within 30 days of filing a warranty claim. See general conditions for other stipulations. Filtration, wick-up and resoiling after cleaning are excluded from coverage.
 
IMPORTANT
The above NORMAL WEAR, STAIN AND SOIL warranties specifically exclude any difficulties with the carpet caused by improper installation and exclude carpet that has been installed on stairs, put to commercial or non-owner use, subjected to abnormal use or conditions, or surface treated with in-home protective material other than those approved by Solutia Inc. In addition, specifically excluded is carpet that develops what is commonly referred to as permanent shading, pile reversal, pooling or watermarking.
 
ALWAYS FOLLOW MANUFACTURER'S CARE INSTRUCTIONS.

GENERAL CONDITION
To file a warranty claim, forward a legible sales slip that includes the retailer name and address, date of purchase, carpet manufacturer, style identification, a brief description of the problem, and at least 10 to 12 tufts of fiber from the affected area and a like number from an unaffected area or an unused remnant for comparison to address below. If the carpet is a 100% loop pile carpet, provide a remnant only – do not remove tufts from carpet itself. 

NOTE: If Solutia Inc., elects to replace a carpet hereunder and identical carpet is not available at that time, Solutia Inc., may provide a replacement of equivalent value.

This warranty gives you specific legal rights and you may also have other rights that vary from state to state. This Warranty applies only to carpets sold in the Continental United States, Alaska, Hawaii, Puerto Rico and Canada.

To submit warranty claim information or to obtain further information on this warranty please write to:

Solutia Inc.
Wear-Dated Products Warranty Service
3391 Town Point Drive, Suite 200
Kennesaw, GA 30144-9808

NOTE: "30-day no questions asked" warranty issued by carpet manufacturer only, not Solutia Inc. See such warranty for details. 

NOTE: No carpet is absolutely “stain-proof.” Some household materials can either destroy or change one or more of the dyestuffs used in coloring the carpet and are excluded from coverage under this warranty. Many such materials are found in the home.  Visit Things That Don’t Play Nice With Carpet for some of the more common staining agents that should be used with extreme caution around carpeting.

Things that don’t play nice with carpet

Acne Medications: The “active ingredient” in many such products reaches the carpet by spilling or rubbing face and hands on the carpet. The resulting stain might be delayed, but usually materializes as an orange or yellow spot during or following a period of high humidity.

Drain Cleaner: Most drain cleaners contain lye which can permanently bleach or discolor carpet.

Insecticide: Some active ingredients in professional home pest control products can cause fading of carpet dyes. Spots will usually be greenish in color.

Hair Dye: For the same reason it sticks to your hair it sticks to carpet, so unless you and your living room share the same shade, keep it in the sink. It’s not worth pulling your hair out over.

Bleach: Chlorine-containing bleaches are common in the home and may be carried from one part of the home to another. Spills or drips from containers with loose caps will cause spots (typically bright yellow) which usually cannot be corrected. Likewise, mildew preparations frequently contain bleach.

Toilet Bowl Cleaners and Corn/Callus Removers: These products contain acids, chlorides and coloring matter that may actually damage carpet, in addition to staining.

Plant Food: Watering spills or drips from potted plants many also cause “delayed” stains (usually dull yellow). Spots begin at base, work way to surface of carpet.

Mustard: This is like Kryptonite for carpet and no matter how heroic your efforts to clean are, that little yellow stain will never go away. Not a happy ending by any means.

Remember: These products can permanently alter or destroy carpet. If these stains or stains of similar nature occur, call a professional. Typically, they replace the stained area with extra carpet or a piece from an inconspicuous area.
 
 
WARRANTY INFORMATION
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Fiber Facts

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Wear-Dated's Fiber Facts

Carpet made with Wear-Dated® carpet fiber is available from the most reputable and well known carpet manufacturers in the industry. However, not every carpet can carry the Wear-Dated® carpet fiber label. Only those that have met stringent standards for construction.


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How to Read A Label

The key to choosing the right carpet is knowing how to decipher the information on label. Although labels vary by manufacturer, below are some helpful terms and definitions that typically appear. Carpet bearing the Wear-Dated® carpet fiber logo assures you of the highest quality materials and technology available. Before any carpet earns the famous Wear-Dated® carpet fiber label, it must pass rigorous tests and meet exacting standards for construction.

 
 
 
 
 
 

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